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Frequently Asked Questions
General information
How can I get in touch?
Our customer service is available 7 days a week to answer all your questions.
So, if you have any questions, don't hesitate to contact us at: info@
How can I apply my discount code?
You can use the discount code on the checkout page. The amount will be deducted from your order total. You may only use one discount code.
Shipping
When can I expect my order?
Depending on your location, delivery may take around 3-8 business days.
What are the delivery costs?
We offer free worldwide shipping on all orders.
I have not received an order information?
If your order has been processed successfully, you will receive the order confirmation in your mailbox. Sometimes it can take a few hours to process, but mostly within 5-10 minutes.
Always check your spam, or junk mail, box if you have not received anything.
Still haven't received an e-mail from us? Please contact us at info@
We will be happy to help you.
I have not received my order, what should I do?
We are sorry to hear you have not received your order. Your parcel may be delayed by the carrier. We, therefore, advise you to check the track and trace first. It shows the status of the delivery.
If the status of your parcel is unclear, please contact us at:
Exchanges & Returns
Can I return or exchange my order?
Absolutely. You have 30 days to return or exchange your item, no questions asked
How do I start a return or exchange?
Just email us at info@ with your order number – we’ll guide you from there
How long does a refund take?
We aim to process all returned orders within 14 working days. However in some cases, this could be up to 30 working days.
After the refund has been made, you will receive a message about it. Please note that it can take up to 3 banking days before the refund is visible on your bank account.
Received a damaged item?
We're really sorry to hear that! If you received a faulty item, please send us a picture via our mail info@
This will help us address the issue and ensure the returns process is as quick and easy as possible.
Products
What materials are our products made of?
Our jewelry collection blends elegance with durability. Our pieces are crafted from high-quality materials like brass, 925 sterling silver, and 18k gold plating, known for their strength and tarnish resistance, making them ideal for everyday wear.
Is your jewelry waterproof?
Yes – our pieces are waterproof, sweatproof, and tarnish-resistant. No green skin, ever.
Is it hypoallergenic?
Definitely. Our jewelry is 100% nickel-free and safe for sensitive skin.
How to Select the Right Size for Your Luméa Piece?
We offer different types of jewelry: some pieces come in specific sizes, while others are adjustable for a one-size-fits-all fit. Each product page includes a size guide that explains the type of product you’re viewing, so you can always find the right fit!
Warranty
Is there a warranty on the jewelry?
Yes – all our pieces come with a 2-year warranty against fading, breakage, or defects.
What does the warranty cover?
It covers any production flaws or damage under normal use.
Please, email us at info@..
UGC/Collabs
I’m an influencer/content creator – can we collaborate?
We love working with creators. Email us your socials and pitch at info@